Refund Policy
How to request a refund
Email info@raplsworks.com within 14 days of your purchase. Please send the request from (or mention) the email address you used at checkout so we can locate your order. You do not need to explain your reason, although feedback is always appreciated and helps us improve the product.
How refunds are processed
- Refunds are issued in full to the original payment method via Stripe.
- Most refunds appear on your statement within 5–10 business days, depending on your card issuer.
- After the refund is issued, the associated license key is deactivated.
After the 14-day window
Because our Pro plugins are digital products, we generally cannot offer refunds more than 14 days after purchase. However, if you believe you were charged in error — for example a duplicate payment or an incorrect amount — contact us at any time and we will investigate and make it right.
Support period, and after it
Updates have no time limit, and support is included for a year from purchase. No renewal plan is sold: nothing is charged again, and the plugin and its updates carry on after the year ends.
The free versions
The free versions of Rapls Passkey, Rapls AI Chatbot, Prime Cache, and Rapls PDF Image Creator are free forever and involve no payment to us. Note that any third-party service fees — for example a host / SSL certificate you use to serve your site over HTTPS (required by Rapls Passkey), AI provider API usage for Rapls AI Chatbot, or CDN / hosting services you connect to Prime Cache — are billed separately by each provider under their own terms and are not covered by this policy.
Contact
Rapls Works — info@raplsworks.com (or use the contact form). We reply within 3 business days.
Japanese customers: see also the 特定商取引法に基づく表記 (Legal disclosure under the Act on Specified Commercial Transactions), which contains the same guarantee.